How can Village Volvo differentiate itself from Volvo dealers Essay

designation 1 hamlet VolvoQ-1 pass closure Volvos go softwareAns-1 Core Service Package look Repair Service on Out of Warranty Volvos This rest of Five ComponentsSupporting FacilityFacilitating GoodsInformationExplicate Service unspoken ServiceAlso ordinary Service same Tune up and Oil Change liquidation Volvo has one Unique Feature that is accounting of WorkInformation About Repaired VolvoHistory of Fault arise in VolvoHelp Desk for MechanicsBe side of meat the Core Service Village Volvo provide surplus Service Like 1.Routine Service customer Relationship historical TrendCost and Time EstimationEquipped Waiting dwellQ-2 How are the Distinctive Characteristics of a Service Firm illustrated by Village Volvo?Ans-2 Village Volvo implemented Service package which make customer convinced(p) and ComfortableGenerally in Service military operation prudence in that respect is one Rule If you are able to make customer your side your 50% job has to be done In village Volvo in t hat location are main three distinctive thingsPrepared by Milan Padariya pageboy 1Assignment 1 Village Volvo1. Customer Comfort2. assertion3. RespectVillage Volvo go forth good redevelopment with additional service. iodin other good service is charge Information System in Village VolvoQ-3 Characterize Village Volvo in Regard to the nature of the service act, the relationship with customers, customization and judgment, the nature of demand and supply, and method of service delivery.Ans-3 Following is the sequester answerNature of Service Customer ParticipationRelationship high school Contact with CustomerCustomization and Judgment Very HighNature of convey and Supply PullMethod of Service Delivery Case Management Proactive intervention supportive serviceQ-4 How Could Village Volvo manages its back map (i.e. repair operation) like a factory.Ans-4 Village Volvo manages its back office by following ways 1. Proper Spare Parts Management2. Provide Next Service date and have a recor d with Village Volvo so, it will help for daily and weekly Planning.3. Differentiate Emergency and RoutineThat is from Village VolvoAs per my knowledge Village Volvo Should use some Quality Philosophy Like 5S of Quality Management1st S classification2nd S Set in OrderPrepared by Milan PadariyaPage 2Assignment 1 Village Volvo3rd S Shine4th S Standardize5th S bear outThere are more three S of Quality Management6th S Safety7th S Securityeighth S SatisfactionQ-5 How can Village Volvo differentiate itself from Volvo dealer? Ans-5 Village Volvo can differentiate itself from Volvo dealer from following ways 1.Differentiation finished Service Excellence co-ordinated Virtual Call CentreIntegrated Service NetworkProactive offer sales serviceCustomer Touch wind ManagementSmart Service agentIt is necessary to ensure consistent customer Experience across touch point which reinforce your brand and sends the message to customer that you understand them well.OVERALL findingThis is all about S ervice Operation Management (SOM).So, what perpetually ever Philosophy is for Service Operation Management which is related to Village Volvo likeDimension of ServicePerceived Service QualityExpected ServicePerceived ServicePrepared by Milan PadariyaPage 3Assignment 1 Village VolvoMainly three dimensions considered in Service Operation Management 1. ESPS Expectation no met Unsatisfactory Customer not knowing I want to add one more thingIn Village Volvo there are two Possibilities1. ES